One Fusion bundle setback?
When Netone introduced One Fusion, Netone family went over the moon in celebrations as a solution to their commutation and social interaction seem to have been found. OneFusion allows you to make calls, send SMS, surf the internet and socialise without you having to check your balance. The all-in-one package gives you complete control.
There has been an outcry on social media from customers in recent weeks on One Fusion failing to stream or download videos. The social media bundle is failing to download or playback media most notably on Facebook or WhatsApp. This has inconvenienced many customers as they rely on One Fusion to cater for them in all areas of communication. One Felistas Mapimbiro Makusha wrote on Netone Facebook asking why the bundle is failing to download or playback media.
In response, Netone had this to say: “Good day Felistas, We sincerely apologize for the failure to download or playback media on Facebook (or WhatsApp) using the social media bundle. Just to put you into perspective, Facebook, who are also the owners of WhatsApp, have made some critical changes to their new mobile app to the extent that while content (video, image or audio) may appear to be residing on the Facebook or WhatsApp, it is in actual fact saved on Google or Amazon cloud services. This we discovered through preliminary investigations carried out by our technical team in conjunction with our other partners. That said, the effect of such file architecture is that while in our system we only configured the IPs provided by Facebook as a whitelist, IPs from Google and Amazon to which such download sessions are being redirected are not, thus, making them inaccessible unless you have pure data or real money on your account. Put simply, when you try to access the media file you are being redirected to either Google or Amazon cloud services and the only way to download the media is have real data on your phone. The complexity of the matter is that these IPs change all the time, making it very complex for us to come up with a long-term solution to the issue. In that regard, we really appeal for your patience while a more sustainable solution is being worked out. Once again we apologize for the inconvenience caused by this development.”
It is yet to be seen how this setback will affect the mobile operating company as it has recorded massive active mobile subscriptions of more than 23.439 through this facility. One Fusion has arguably attracted many customers since its introduction.