When running a business we all need to get response from our customers/clients to see if your business is reaching out to customers the way you want your product/model it to be, Earlier this month Facebook Messenger is rolled out a test chat plugin for companies to use Facebook’s messaging service to power the chat features on their own sites.
According to Facebook, the Messenger Platform’s customer chat plugin allows you to integrate your Messenger experience directly into your website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger. The customer chat plugin automatically loads recent chat history between the person and your business, meaning recent interactions with your business on messenger.com, in the Messenger app, or in the customer chat plugin on your website will be visible. This helps create a single experience for your customers and enables you to continue the conversation even after they have left your webpage.
On the Plugin, you can configure, customize it the way you want it to be, to do all this you need to have a Facebook Page, Facebook Developer Account, Facebook App, Webhook URL (where your code lives, and where you will receive, process, and send messages).
One good thing about the plugin is that If a business operates multiple apps and sites or owns multiple Facebook Pages, it can match a person across all those places, assuming the person logged in via Facebook to those other apps and sites or contacted those other Pages on Messenger, it will help the business to know what specific product the customer is looking for?