Despite the economic hardships currently experienced by the nation, internet and data services usage continued to rise.
In a consumer satisfaction survey done by Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) at the end of last year, it has been revealed that there has been a significant increase of 5% on household internet consumers from 29% in 2015 to 34% in 2019.
Also, internet and data services usage remained very high among corporate consumers with 86% in 2018, a 3% increase to 83% recorded in 2015. It is also of interest to note that internet and data usage varied from province to province with Bulawayo holding the highest percentage of household consumers with a usage level of 52% followed by Harare with 50%.
On corporate consumers Manicaland top the chats with a whopping 100% usage levels followed by Matabeleland South and Midlands with 99% and 93% usage levels respectively. However, consumer protection organizations still maintain that there is still low internet and data usage in the country as compared to other developed countries mainly due to expensive data and internet cable devices.
The research also revealed that consumers have different taste of service providers. Of the numerous internet service providers operating in the country, households consumers mainly use Mobile Network Operators with 72% using Econet, 15% Netone and 5% Telecel. On the other hand, corporate consumers were skewed to Internet Service Providers with Telone leading with 35%, Liquid Telecom 15% and 9% for Zol.
The survey also indicated that both corporate and household consumers rarely experience data losses as they had national ratings of 5.5 and 5.0 respectively. It is, however, worthy to note that data loss frequency was much lower for corporate consumers than household consumers across most of the service providers