In a recent notice to local Zimbabwe-based Kwese subscribers, Econet Media has issued an apologetic message regretting any inconveniences caused as a result of shutting down Kwese Play services.
In the message, the mobile service provider regrets this move and promises to refund customers with airtime that is equivalent to the purchase value of the Kwese Play Roku device that they have acquired.
The airtime to be compensated with will be valid for a period not exceeding 30days and will be effective for all transactions including voice calls, data purchases and text messaging from the day of effect.
Further, the Econet Media message states that for the compensation to be effected, customers are required to send their purchase receipt number or the serial number of the Kwese Roku Play device and the mobile number to be credited the air time using a return email.
It is upon successful verification of the supplied details that Econet will then compensate the customers through crediting them the airtime after 24 hours of verification completion.
In the message, the offer for airtime is valid only until 15 August and customers are supposed to claim not later than that deadline.
The Econet message ends by urging customers to dispose the obsolete Kwese Play devices at the nearest Econet Wireless Shops just in case they no-longer want to keep it in their homes.