As always Econet denies the acknowledging its agents to charge a premium fee when cashing out, although this has become a living reality in lives of Zimbabwean.
Econet made a statement saying “any customer charge above the agreed and authorized commission levels should immediately report such practices to Toll-Free line 114, or to our official Social Media Accounts” as a way of advising its customers and the general public that it does not condone any illicit activities by EcoCash Agents.
The question in mind now is letting these activities occur, is it ZACC or Econet because someone has to take the blame.
Econet has already denied the blame as it is saying ‘it’s you our customers who are not reporting about these miscellaneous activities’ thus leaving the blame on Anti-corruption commission.
The Zimbabwe Anti-Corruption Commission (ZACC) is an independent commission created to combat corruption and crime established on the 8th of September, 2005 by the late His Excellency, the former President of the Republic of Zimbabwe, R G Mugabe.
It is established in terms of Chapter 13, Part 1 of the Constitution of Zimbabwe.one of the key reasons it was established is to combat corruption, theft, misappropriation, abuse of power and other improper conduct in the public and private sectors.
This act of charging percentages when cashing out has been existing for a long time, resulting in people making a business out of it.
For an independent body such as ZACC it is expected to work on this activity because it was created by the people for the people.