Econet announced that all Econet shops will be temporarily closed with the effect from 22 July 2020 until further notice, this measure has been taken after some Econet staff members were tested positive to COVID-19 and they are now quarantined. As guided by the Ministry of Health and Child Care, contact-tracing and testing have been taken on these cases
On 21 July 2020, Econet informed its customers on different social media platforms about the issue and encouraging all the customers, stakeholders and the nation to continue to take the precaution measures to fight this global pandemic as well as preventing the spread of this deadly disease. Thus regular washing of hands for at least 20seconds, wearing a mask, covering mouth and nose when coughing or sneezing, maintaining the social distancing and self-isolation for those who suspect they are infected by the disease.
For the meantime, Econet will disinfect and sanitise all its shops for their staff and customers upon the reopening which will be announced. There has been a spike in COVID-19 cases across the country in recent days. So Econet is encouraging its customers to follow their alternative digital channels to access their services during this period, toll-free number 111, WhatsApp: 0771222904 – 905, Facebook, Twitter and Skype.
Concerning this matter, Netone has also scheduled the Shop opening hours, its shops will be closed On 23 July 2020, only 5 branches will be operating on Monday, Wednesday and Friday from 09:00- 11:00 hours. Operating branches being Machipisa, H. Chitepo, Westgate, Kamfinsa and Sam Levy.NetOne customers care is using WhatsApp platform to help customers queries.
This implies that the network services providers in Zimbabwe are much concerned with people’s lives. They are taking necessary measures to protect their staff, customers and the national. However their services are also available in supermarkets, people should always stay safe to avoid the spread of this pandemic.