ZIMNAT launches Whatsapp chatbot for vehicle licenses

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  • WhatsApp chatbot eliminates heavy dependence on manual work and constant overflow of routine back-office operations
  • Payment is made via Ecocash, Icecash or OneMoney wallet instantly
  • Aligns with the fight against COVID-19

Insurance services company, ZIMNAT has launched a WhatsApp chatbot which negates the need for clients to visit the company’s offices in person to purchase Motor insurance, ZBC radio and ZINARA licences.

Insurance services company, ZIMNAT has launched a WhatsApp chatbot which negates the need for clients to visit the company’s offices in person to purchase Motor insurance, ZBC radio and ZINARA licences.

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According to Stanley Mazorodze, the Chief Executive Officer of ZIMNAT General Insurance, “As part of our thrust to always offer our clients superior clients experiences, we are pleased to be introducing a Whatsapp based license renewal platform for our third-party motor insurance clients.”

“Not only are we bringing convenience and ease of doing business with us, but we are truly making life better in these times of the pandemic. One of the key insights we learnt from the COVID-19 pandemic was the shift from the brick and mortar to the digital and remote working culture. This platform therefore could not have come at a better time as it allows our valued clients to renew their insurance from the safety of their homes, as they too fight to flatten the curve,” he said.

To access the service, one simply needs to initiate a conversation with the WhatsApp number “0786206209” by sending their vehicle registration number and they will get instant response of what to do next.

After sending the vehicle registration to Zimnat’s Whatsapp number one will get an instant response, “Good day, thank you for getting in touch. Please enter your vehicle registration number for further assistance. If you are not registered with Zimnat Insurance Please contact us on 08080063\64\66 to a register a policy.”

“Payment is then made via Ecocash, Icecash or OneMoney wallet instantly. The process can be done in less than 2 minutes. We also have our toll-free customer contact number 08080068\64 readily available to assist our clients navigate this new innovation.”

“Once a client has renewed their policy, they can then collect their licences discs from any Zimnat office or select OK and BON Marche store nationwide at the time of their choice,” the Company said.

Insurers are increasingly implementing WhatsApp chatbots in order to streamline their customer experience and automate many service offerings. As WhatsApp is widely used by customers and agents alike, WhatsApp chatbots for insurance can make a world of difference in improving the overall customer experience.

WhatsApp chatbot for insurance eliminates heavy dependence on manual work, constant overflow of routine back-office operations, legacy systems and outdated methods that make it extremely challenging for insurance companies to achieve the goal of efficient processes and enhanced customer satisfaction while maintaining competitiveness in the industry.

Their 24-hour availability and easy reach through the most preferred app have made chatbots the best tool for automation in the insurance sector.

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