FBC launches WhatsApp-based virtual assistant

  • Can be used using social media bundles, Wi-Fi, and mobile data
  • Provides balance enquiry, mini statement, bill payments, internal transfers among others
  • Also provides for insurance services

FBC Bank Limited has launched a WhatsApp-based virtual assistant named Noku, which assist clients with executing banking and insurance services at any time of the day.

The feature allows anyone to open an FBC Instant Account or Mobile Moola wallet on WhatsApp without visiting a physical branch.


To access Noku, existing FBC account-holders who are registered for Mobile Moola can start banking with Noku on Whatsapp by saving the number 0776 670 211 on their smartphones as a phone contact.

Once Noku’s contact is saved, one can initiate a conversation with Noku in the same way they do when chatting with a friend or relative on whatsapp. One can start the conversation with Noku with any greeting message of their choice such as ‘Greetings’, ‘Hi’, ‘Whatsapp’, ‘Etaa’, ‘Maswera sei?’ or ‘Ndeipi’ to start banking or insuring with Noku.

The feature provides balance enquiry, mini statement, bill payments, internal transfers, zipit to other banks, zipit to cell, mobile banking pin change, block card functionality and beneficiary management.

Noku also provides for insurance services that involves third party insurance, third party and Zinara licence as well as Zinara licence only.

Commenting on the new offering, FBC Group Acting Head of Marketing Roy Nyakunuwa said, “FBC Bank is dedicated to supporting sustainable digital processes and creative innovations for driving the delivery of superb service across click-only or digital banking channels. The bank takes pride in utilising state-of-the-art banking systems to offer exceptionally convenient services to our valued clients. It is against this background that we have seen it fit to develop Noku which is our gift to FBC Clients in line with our new promise … You Matter Most”.

“Noku is an extension of our mobile financial platform which is available on the (*220#) platform. We launched Noku with a crystal-clear objective of improving customer experience by allowing clients to transact on Whatsapp. Noku enables customers to make use of the familiar Whatsapp chat, which is more interactive and personal” added Roy Nyakunuwa.

Some of the benefits to the Bank’s clients include instant access to banking and insurance services without the need to visit a physical branch, no need to download an additional application, client can use the everyday chat messenger (WhatsApp) and can be used using social media bundles, Wi-Fi, and mobile data.


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