- Hwange and Beitbridge Stanbic branches to be closed,
- Customers will continue accessing services from other branches,
- Customers should make use of e-banking for efficiency services.
Stanbic Bank is moving forward with technology as it continues to innovate digital platforms for its services instead of physical buildings. It is therefore gradually closings the number of branches since 2019 and now because of the COVID-19 impact where people should maintain social distance. The financial sectors are engaging much in e-banking to cope with the COVID-19 global pandemic restrictions.
As it is engaging in digitalization, in 2019 Stanbic Bank closed two of its branches, Chitungwiza and Beitbridge, recently it has plans to discontinue its physical operations at Hwange and Westgate branches with the effect from 31 December 2020. Meanwhile, there will be 15 Branches left across the country. Patson Mahatchi, Head of Personal and Business Banking said that Hwange and Westgate branches will be automatically transferred to Victoria Falls and Belgravia branches respectively.
Mahatchi also added that their customers can still access self-service digital channels and in-branch services at any of our remaining 15 branches country-wide. They always have their clients’ needs at heart and this digitization exercise will benefit them significantly. However, Mahatchi emphasized that digitization drive is not only ideal and relevant during the prevailing operating environment in which customers need to stay safe from Covid-19 but it’s attributed to the dictates of new technological advancement. As a bank, we have to keep our finger on the pulse of innovation and technological advancement.
In line with technological advancement trending worldwide, within the financial and non-financial institutions aiming to enhance the effective banking to its customers. Stanbic Bank launched contactless debit cards and POS machines becoming the first financial services institution to introduce it. Stanbic Bank, stepped up the functionality of FCAs on its digital banking platforms in addition to launching a technologically advanced application which allows account holders to pay bills and make in-store purchases on their phone using SlydePay, where they scan the QR code.
During this COVID-19 era, most financial and non-financial institutions are engaged digitization strategy offers customers convenience as well as assuring the good quality of services through e-banking. Probably this technology will continue to work in financial sectors and others so that it will bring more efficiency of services to customers.