- FBC Introduces Chatbot Alisa,
- Access FBC mobile banking for free,
- The digitalisation of banking.
First Capital Bank (FCB) last week joined the trend and introduced their own WhatsApp chatbot, Alisa. At the same time, they introduced a billing system that allows Econet clients to access the internet and mobile banking for free.
Banks in Zimbabwe have been making headlines with the introduction of new tech initiatives in efforts to adapt to the digitalization in banking and the two innovations are part of FCB’s strategy to reshape online banking experience and convenience for clients in this digital age.
“To create an easier customer service journey, they (FCB) have launched Alisa, their WhatsApp banking chatbot. An innovation that sees them taking their first step in the use of artificial intelligence comprising machine learning and cognitive computing technologies to provide customers and clients with various banking services and transaction capabilities,” FCB said on Wednesday.
“Alisa brings peace of mind with her unique privacy and security settings that comprise End-to-End encryption plus identification and verification processes before the completion of any personal banking transactions” the bank added.
Speaking on the billing system, FCB said: “In efforts to bring additional value to their patrons and address the issue of banking ancillary costs in the prevailing environment, First Capital Bank introduced reverse billing, also known as the zero-rating solution that essentially brings added accessibility by addressing the data issue. With this service, customers with Econet lines may access their internet banking and mobile banking app at no cost.”
This development sets First Capital Bank apart, making them one of the few banks currently offering this service as well as Nedbank and Stanbic bank.
“Zero Rating” also known as Reverse Billing is a system that allows users to access certain Internet services without any mobile data charges. Giving many conveniences to its customers
As banking has transformed and banks now make more money from non-funded income or non-interest income, which is the bank and creditor income deprived primarily from fees including deposits, transactional, annual, inactive, checking balance and credit card fees than from interest rate spread. Investing in digitalization can surely result in increased profits for banks.